Referred
to as D&P in this document
The
D&P times are defined in terms of a window of time ranging from 15 minutes
to 2 hours. For hourly rentals, the time window is 15 minutes, daily rentals
the time window is 30 minutes, and for all other rentals it is 2 hours.
We
try to accommodate our customers to the best of our ability. We understand that
when you are travelling, visiting or recovering, it is hard to keep time. That
said, we on our end typically have a number of deliveries and pickups scheduled
during a day, and thus an extended wait time can potentially result in
cascading delays for the rest of the customers waiting anxiously for their
equipment.
Thus
we request customers to keep us informed ahead of time of possible delayed
arrival for delivery and pickup. We can typically accommodate requests to move
the D&P window as long as it is called in ahead of time.
However,
once our staff is at the location or en route, rescheduling delivery or pickup
is difficult. Our normal wait time is 15
minutes. There is an additional charge of
$25 for any additional time for a maximum of 45 minutes. If the
delivery/pickup has to be rescheduled due to extended wait times, there will be
an additional charge for the new delivery or pickup.
The
D&P Location(s) should be specified at the time of the reservation. You are
more than welcome to change the locations as long as you call us ahead of time
(min. 2 hours) to let us know of the new location. However, depending on the
traffic and weather condition, this may result in delayed pickup/delivery.
However,
once the staff is at the location, a change of location will result in an
automatic charge $25, plus additional charges will accrue depending on the
distance of the new location.
Safety
and security for our customers and staff is of utmost important. The delivery
of the equipment shall be to the door step, the delivery person should
not enter the premises, unless, it is explicitly called in to the office or in
exceptional situations.
The
delivery shall be made to the entrance of the gated apartment. The customer is
responsible to make sure they are available at the entrance to take the
delivery.
We
strive to deliver the equipment at a safe location where it is safe to load and
unload the equipment. This at time may be the curbside.
We
deliver the equipment to the customer at the Cruise terminal/pier. We do not
deliver or pickup from the staterooms. One the day, or day before the day of
the delivery or pickup, we setup a time to meet the customer in front of the
terminal. Our agent personally meets the customer to give or take possession of
the equipment.